Legal
Terms & Conditions
Last updated 1 July 2026
These Terms & Conditions govern your use of the EnterpriseEvent service. By using the service you agree to these terms.
Our service
EnterpriseEvent operates a marketplace and introduction service connecting businesses ("customers") with event suppliers ("suppliers"). We help customers share event briefs and choose which suppliers may receive their contact details. EnterpriseEvent is not a party to the eventual contract between a customer and a supplier.
Customer responsibilities
- Provide brief information that is accurate to the best of your knowledge.
- Use the service to source suppliers for genuine business events.
- Do not submit fraudulent, misleading, intentionally false or abusive briefs.
- You are not required to book a supplier or approve an introduction request.
Supplier responsibilities
- Only request introductions where you can genuinely help.
- Respect customer privacy and do not attempt to bypass the platform process.
- Do not use customer information for unrelated unsolicited marketing.
- Remain responsible for your pricing, quotes, services, insurance, licences, legal compliance and contractual obligations.
Supplier introductions
Suppliers can browse relevant opportunities before purchasing credits. Requesting an introduction uses a 5-credit request fee. A further 20 credits are reserved while the customer decides whether to approve the introduction request.
If the customer approves, the 20 reserved credits are spent and contact details are released so both parties can continue the conversation. If the customer declines, the 20 reserved credits are returned. Where a customer does not make a decision, credit handling follows the introduction lifecycle operating in the platform at that time.
Customer approval does not guarantee a reply, meeting, quote acceptance, booking or revenue. Credits are not returned merely because a customer becomes unresponsive after approving the introduction.
Credits and payments
Purchased credits are generally non-refundable except where required by law or where EnterpriseEvent determines that restoration or refund is appropriate. Unused credits do not expire while the supplier account remains active under normal use. Prices and packages may change in future without changing already-purchased wallet balances.
Temporary suspension preserves the wallet balance while access is restricted. Voluntary account closure does not create an automatic cash-refund right. Serious misuse or breach may result in forfeiture where legally permitted. If EnterpriseEvent closes the service or terminates access without supplier fault, unused purchased credits will be handled fairly, including refund or appropriate compensation where applicable.
Invalid or cancelled opportunities
Where an opportunity is confirmed to be invalid, fraudulent, duplicated, cancelled or withdrawn for reasons attributable to the customer or EnterpriseEvent before an approved introduction is completed, applicable credits may be restored. This may be reviewed manually.
Approval and trust
EnterpriseEvent may review suppliers for suitability. Approval or verification is a quality-screening process, not a guarantee or endorsement of future performance.
Disputes between users
Booking, payment, cancellation and service disputes are generally between customer and supplier. EnterpriseEvent may investigate complaints and restrict, suspend or remove accounts where appropriate.
Liability
We do not guarantee any opportunity, introduction, response, booking or revenue. EnterpriseEvent is not responsible for the acts, omissions or performance of customers or suppliers. Nothing in these terms excludes liability that cannot legally be excluded or limits applicable statutory rights.
Subject to liabilities that cannot legally be limited, EnterpriseEvent's aggregate liability to a supplier is capped at the greater of GBP 100 or the amount paid to EnterpriseEvent in the preceding 12 months.
Suspension and termination
We may suspend or remove accounts that misuse the service or breach these terms. Suspension or termination may restrict access to introductions, customer information and supplier tools.
Governing law
These terms are governed by the laws of England and Wales. Disputes fall under the exclusive jurisdiction of the courts of England and Wales, subject to mandatory rights that may apply. Please contact us first so we can try to resolve issues informally.